3CX Phone System
Anytime, anyplace complete business communications solution that's software-based, open-standard IP PBX with over 600,000 installations world wide
Anytime, anyplace complete business communications solution that's software-based, open-standard IP PBX with over 600,000 installations world wide
Slash your customer bills by up to 80% per year
No per user charges : add unlimited extensions
Choose your own SIP Trunk - control your call costs
Choose your own SIP Trunk and save
Choose your own cloud provider
Choose your own hardware
Choose On-Premise or Cloud deployment
Install On-Premise on Mini PC, Raspberry Pi or virtualize
Choose your OS - Linux or Windows
PnP guides for supported phones & SIP Trunks.
Easily add & manage extensions
Phone configuration and firmware are tested by 3CX
Automatically deploy upgrades and updates
Choose Hosted on Verto to further reduce admin and maintenance
Android and iOS apps
Connect from anywhere from your web client
Integrated messaging & live chat
Browser based video conferencing for all users
All at no extra charge!
Call Queues, IVR, MOH
Call Recording and Reporting
Integration with leading CRM apps
Website Live Chat & Talk
Inbuilt Contact Center Features
600,000 installations
25,000 partners
Leading customers including Wilson Sporting Goods, Mitsubishi, American Express, MIT and Subaru of America
Introducing a multichannel customer support software to improve your customer’s journey with quicker problem-solving technology. Build stronger relationships with customers by helping them reach you via multiple channels with our easy-to-use and cost-effective contact center software.
An ideal tool for businesses with large call volumes. Our predictive dialer uses advanced algorithms for better productivity.
Drive customer engagement with preferred proficiency skills based call routing. Customer calls are routed directly to the agents with relevant skills.
This feature is intelligently built to automatically sort and manage heavy incoming calls. It helps to distribute customer calls evenly among contact center agents.
Auto-dialers can significantly improve phone support by enabling the system to simply redirect the call to the next agent. Automation helps in optimizing the calling process for the customer support team and improving productivity.
Enjoy the powerful single-tenant & multi-tenant features for the contact center. Customers can choose a model based on factors like customization needs, security, budget restrictions, and anticipated growth.
Drive superior efficiency and personalization via smart multi-level interactive voice response functions and call flow design.
Monitor and analyze all customer interactions with advanced reporting, live call monitoring, and a campaign dashboard to redefine your customer experience.
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences and enhance customer satisfaction rate.
The built-in customer relationship management system allows customer support agents to access customer data like previous interactions, unresolved complaints, and more to deliver contextual conversations.
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Ticketing systems are an excellent way for support teams to manage and handle customer support requests. Ticketing systems help reduce the workload on your staff. Enable faster resolution with a streamlined in-built ticketing system.
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.